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‘Impressive’ technical services proves persuasive for Coventry University

Coventry University’s decade old dishwasher required replacement.

Explains Jackie Fazakarley, Customer Services Manager, “The University has a maintenance contract with First in Service, who maintain all our electrical equipment and make recommendations to us on replacements.

“When the old dishwasher went out of service, they recommended three makes of dishwasher which we need to have for comparison, value for money and quality, to meet our University purchasing regulations. 

“The Meiko dishwasher was chosen because of the specification and value for money. Since having the dishwasher installed, the head chef has commented:

I just wanted to give you some feedback on the new dishwasher that was installed in Hub kitchen.

“The dishwasher is so much better than the previous machine, the double tank system on the machine has impressed me lots . It has cut down on the amount of steam in the wash up area, which has made it a nicer environment to work in.

“Our staff have said it is easier to use and maintain; the plates, cutlery are coming out a lot cleaner and leaving no water marks, which has resulted in less complaints.

“The setting up and cleaning down of machine is very easy to do both and the touch screen makes it easy operate. So overall the new machine is fantastic and I’m very happy with the end result.

“Would just like to take this opportunity to thank you and say that the new dishwasher is much appreciated.”

 

The new UPster range of rack transport dishwashers do not need a direct overhead ventilation extraction connection thanks to integral heat recovery systems. Only general room ventilation is required, providing that suitable air changes are available within the area. The result is the lowest possible running costs, with the added bonus of reducing demand on the building’s HVAC system.

Maitenance is also made easier thanks to the blue colour coding on all components that need to be cleaned, such as the wash filter, curtains and wash arms, making it easier for operators to carry out a thorough job. Hinged doors have been introduced for the main wash zone, replacing the old style vertically sliding panels. Hinged doors provide better access for servicing and cleaning and are easier for staff to operate.

 “First in Service had been maintaining the dishwasher at Coventry University for a decade or more,” says First in Service Managing Director, Kevin Fletcher.

“We offered Meiko as our first choice of manufacturer because we felt that they provided the best overall solution. But what really persuaded the client that Meiko was the right choice for them was comparing the technical services installation surveys from the three competing suppliers for this project

“On site for Meiko’s installation survey were the client, their estates department, staff from First in Service and in Meiko’s case a team of three – Regional Sales Manager Craig Barnett, Project Manager James Leech and one of Meiko’s installation technical support engineers, Andrew Cormack of CCI.

“There were access issues that we had to get around and the overall professionalism that the Meiko team displayed ticked all of the boxes for the University.

“I have been involved with catering equipment now for many years and I have to say I was also very impressed.”

 

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Coventry University: www.coventry.ac.uk