CEDA, the Catering Equipment Distributors Association, has named Meiko UK as the winner of its award for Outstanding Technical Support.
The winner is chosen by CEDA’s servicing and support specialist members who gathered this year for the 2017 UK Catering Industry Technical Conference.
Using a points scoring system, the members identify suppliers who provide the best in terms of product information, liaison, person to person delivery, training, combined with support out in the field.
Three suppliers were shortlisted, but: “Meiko came out as the clear winner,” said Peter Kay, Technical Support Advisor to CEDA. “CEDA members were asked to vote for companies who they felt delivered outstanding technical support, including support for engineers in the field. Congratulations to all at Meiko and keep up the good work.”
Earlier this year at its members conference, CEDA also voted Meiko UK the winner of its annual award for Outstanding Customer Service, the sixth time Meiko UK has won the award and the only supplier ever to have done so.
“Meiko leads the warewashing market with many of the technical innovations we take for granted,” says Meiko UK Managing Director Paul Anderson.
“But much more important than innovation is good customer service and Meiko UK’s technical support to its partner distributors ensures the extraordinary high level of service for our customers.
“Meiko UK and its distributor partners deliver a first-time fix rate in excess of 95%, which means our customers continue to receive the very best customer service in the UK catering industry.
“This award is a tribute to the outstanding team at Meiko UK Technical Services and to Meiko’s technical specialists in Germany.”
Comments Dave Kemp, Meiko UK Technical Services Director, “Thank you to the dealers who have supported us over the years and who have helped us to achieve this award again. The team at Meiko UK work tirelessly to ensure that our customers receive the very best in customer support and we’re very proud to have received the CEDA AWARD 2017 FOR OUTSTANDING TECHNICAL SUPPORT.
“Meiko UK undertakes regular in-depth product training both in the UK and Germany, which is then passed onto our partner distributors.
“With a continuing programme of new products and technical advancements coming from Meiko Germany, dealers can either attend one of our scheduled training sessions or arrange dedicated training for their staff.
“The advantage of onsite training is time saved for the distributor. There may also be a situation where the complexity of a specific installation means that onsite training is the best route. It also allows us to give both engineers and end users more in depth hands-on training of the Meiko product.
“Meiko’s technical programme of in house and onsite training is broadcast directly to dealers via regular email newsletters and promotional literature, as well as face to face via Meiko’s team of regional sales managers.
“Meiko UK provides a range of training options to distributor partners, including our dedicated training facility in Slough, but also on-site support from Meiko’s team of regional sales managers and year-round, technical training support to third party engineers out in the field, utilizing Meiko’s own regional technical services supervisors.
“It’s all about working closely as a team. The reason we provide a choice of training options is to provide flexibility to suit the dealer community.
“Sometimes it’s more beneficial to use the range of undercounter, hood type and rack transport machines at our Slough training facility, but at other times it is more flexible and convenient to train remotely; it’s all about meeting the distributor’s needs and requirements.”